YOUR PACK SHIPMENT
Packages are generally dispatched within 3 days after receipt of payment and are shipped via Courier services with tracking and drop-off without signature. If you prefer delivery by with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
RETURNS
We do not accept returns or exchanges unless the item you purchased is defective or damaged. If you receive a damaged item, please contact us at contact@hairgician.pk with details of the product and the defect/damage.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect/damage. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.